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Refund Policy

You can always contact us for any refund question at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


We will notify you once we’ve communicated and come to a reasonable agreement and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at

Refunds for Goods

For ebooks and audiobooks, as these are instant downloads, no refund can be given.

For audiobooks, there is a Soundcloud sample which you can listen to for free.

Please choose carefully. Refunds only given if you buy a duplicate digital item within 48 hours of first purchase in which case the duplicate item will be refunded and notify us within 30 days of your order.

Otherwise, refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • ​Digital goods (ebooks and audiobooks) are delivered instantly in your Payhip confirmation email, and as a backup, by an email from BookFunnel. PLEASE NOTE: These will be shipped to the email address you used at checkout. Please check this email address as well as your spam folder (or Promotions folder if using gmail) if you do not receive the email/s within 3 minutes.
  • "Print books" are printed by third party print on demand websites and manually fulfilled by the site owner.
  • Prisons: Before ordering print books, please ascertain any specific delivery restrictions. Most prisons do not allow coil-bound books.
  • If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order with free shipping or a refund if you notify us within 30 days of your order’s shipment date.

For Consultancies.

Under the Terms and Conditions of Teachable, consultancies are not eligible for refunds.

As consultancy packages are add-ons to the course, please ensure you happy with the course before moving on to purchase a consultancy package.